A banking solution with 业务连续性 built-in

乔纳森Kafieh

2020年8月17日

Building 业务连续性 into a banking network and 通信 system means business as usual—even during a global pandemic. 

What happens when banks are forced to shut their doors to customers and employees due to a global pandemic? The last time anything near this scale occurred was more than 100 years ago, and the world was not nearly as globalized as it is now. Today banks rely not only on the interaction of people in the local office, but also the interaction of those from all around the world. While it’s always been a little more challenging to communicate with colleagues half way around the world, a strong network definitely helps manage 通信.

根据麦肯锡最近的一份报告 & 公司的文章, ‘normalizing workforce measures’ was identified as the top priority for financial institutions as they strive to ensure 业务连续性 during this global health and economic crisis. 这包括限制旅行, 采取以预防为主的政策, 实施工作场所卫生, 提供不同的工作方式, 主动出击 通信.

人们已经适应了很多, so making an effort to keep business operations as close to normal as possible only makes sense. 作为基本服务提供商, banks need to ensure the measures they adopt address the needs of their customers and communities, and are feasible from an infrastructure perspective. These include call-center capabilities, work from home support, and even emergency services.

While t在这里 are solutions to these challenges, financial institutions require a response that can be up and running quickly while also not requiring a total infrastructure overhaul. The good news for banks with Alcatel-Lucent Enterprise infrastructure is that 业务连续性 is pretty much built into their network and 通信 systems making operations pretty much business as usual.

ALE business 连续性解决方案 are easy and quick to implement. 最近, an ALE banking customer was able to keep the bank’s processes up and running by quickly setting up employees with IP phones and remote access points to provide secure 通信 from their homes. Remote access was also established seamlessly for contact center agents allowing them to work from home with ease, ensuring transparent 业务连续性 for customers and the bank. The new phones provided to the remote staff also incorporated the employee’s home address into the 911 system to prevent emergency calls from going through the bank office and instead routing directly to the employee’s home—which is very important.

The bank manager was able to get employees and the call-center up and running quickly thanks to ALE’s easy implementation. T在这里 was no requirement for extensive discussions, nor time dedicated to creating a 业务连续性 map. The ALE solution provided built-in 业务连续性 enabling the bank to keep employees safe and provide customers with confidence in today’s uncertain times.

了解更多有关ALE业务的信息 连续性解决方案.