里昂机场
Aéroport de Lyon Saint Exupery provides optimal customer service thanks to a centralized, 安全基础设施
- 国家:法国
- Industry: Transportation, Airport
- 解决方案: Connected 解决方案 and Devices
Aéroport de Lyon Saint Exupery which is managed by 里昂机场 has a handling capacity of around 9.600万人次, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution. Being able to guarantee no disruption and offer uninterrupted service was also essential. 除了, 我们的伙伴SYBORD, an associate of RESADIA which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise set up a dedicated team to provide 24/7 service.
Challenges
The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines.
With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.
Results
技术的好处
- Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
经济利益
- Operating costs have been reduced by centralizing telephony.
用户体验优势
- Airport staff are assured of being able to communicate without interruption, and so to offer optimum service to their customers.
