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Regional Council of Bourgogne Franche-Comté

Rainbow ensures ease of use and data sovereignty in a hybrid work environment.

  • 国家:法国
  • 火狐体育手机:政府
  • Solution: 云通信, 数字红利

The regional council of Bourgogne-Franche-Comté is the deliberative assembly of the French region of Bourgogne-Franche-Comté in France.

bourgogne-logo-v1
In the short term we will equip a first building of approximately 300 people with Rainbow softphone technology. We are confident the future will move us toward softphones for all employees at the Regional Council of Bourgogne Franche-Comté headquarters!
Laurent Coste, Head of the User Relations Department, 资讯系统部, Regional Council of Bourgogne Franche-Comté

Bourgogne Franche-Comté Regional Counsel (France) customer reference

Challenges

The local authority was looking for a solution that would combine remote telephone functionalities enabling continuous use between office and remote workspaces, 部门会议录像, and virtual team spaces to share documents and chat, 根据需要. The solution needed to guarantee sovereignty for administrative and user data and had to be deployed rapidly, 在健康危机之后.

Action

Rainbow™ by Alcatel-Lucent Enterprise, NXO部署, was selected to meet the customer requirements. The agents can work anywhere and on any support system due to its ease of use.

Rainbow, 以混合模式部署, provides a connection between the cloud collaboration solution and the ALE telephony infrastructure in the customer's data centre. This allows new services to be developed using the telephony already in place. 的紧迫性, in 2020, to have 1200 people working remotely, accelerated the project implementation, which continues to evolve and respond to emerging needs.

Results

技术的好处

  • 易用性
  • Combines remote telephony, video and virtual team spaces
  • Provides data sovereignty for administrative and user data
  • 新服务部署

经济利益

  • Capitalise on existing infrastructure and past telephony investments
  • Cost-effective collaboration solution deployment 在健康危机之后

用户体验优势

  • Provide remote working to 1200 employees
  • Low learning curve and ease of use
  • Enhanced mobility and flex office

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