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北海道直辖市

Developing sustainable towns and communities with advanced cloud communications for more than 10,000居民

  • 的国家:日本
  • 火狐体育手机:政府
  • 解决方案:彩虹, 云通信, Communications Platform As A Service, 网络即服务, 统一通信, 无线网络解决方案, 数字红利

Hokkaido Information and Communication Infrastructure Utilisation Promotion Council is responsible for communications with residents in eleven towns and villages. They updated their IP announcement system, to a cloud-based solution using the existing ICT infrastructure which delivers a range of services and audio/video communications to the community at the right time.

一个黑白相间的标志
We had three key critical factors for the new communication solution: We wanted a cloud-based platform, IP phones with customised dial pads for the convenience of senior residents and reduced operational costs. The proposal from KCME based on the Alcatel-Lucent Enterprise solutions, offered those advantages and the additional feature of app integration with smart phones.
北海道直辖市

Challenges

Japan faces challenges including a declining birth rate and an aging population. Additionally, it is the most quake-prone country in the world. The existing communications network was reaching its end-of-support. 适应性通信, alert and notification system was needed to connect and provide administrative services to elderly and rural residents.

Action

The ICT Council leveraged existing internet connectivity and installed new video-based smart terminals for residents. Priorities for the solution included: Resiliency, 安全, rapid deployment delivered by cloud technology; high-quality, easy-to-use multimedia end-user devices with familiar phone-centric design and capabilities for new applications; and remote management, monitoring and maintenance to reduce operational costs.

Results

技术的好处

  • Secure, resilient, scalable cloud service
  • High-quality audio, video communications between administration and citizens
  • Reliable, intuitive message alert delivery through audio/visual notifications
  • Technology that easily adapts over IP phone terminals, tablets and mobiles
  • Customised applications adapted to a large touchscreen interface for elderly users

经济利益

  • Cloud-based environment removes risks and costs of down-time and maintenance
  • Residents can call each other and government teams without cost
  • Operational efficiency through remote management and maintenance services
  • Cost savings on streamlined transportation with on-demand shuttle service

用户体验优势

  • Easy to operate and access information from a variety of departments
  • Video-based communications over an IP phone and phone app bridges residents’ proximity
  • The elderly and commuters enjoy easier mobility with the on-demand transportation

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