远程视觉辅助

远程视觉辅助 by Alcatel-Lucent Enterprise empowers field service employees to deliver operational excellence and improve customer satisfaction.

一个易于使用的, 安全, 以及超移动解决方案, 远程视觉辅助 strengthens the collaboration between teams by enabling the remote expert to see what field workers are seeing in real time.

Highlights

Share on-site contextual and visual information to deliver smarter operations
有效地沟通 across the organisation and bridge communication gaps between field workers and remote experts
Hands-free mode allows field workers to focus on service execution in complete safety

Features

Initiate video calls with available remote experts by double clicking the assigned button
See what field workers see - in real time and support them during service execution
Capture photos and videos in hands-free mode and share them with remote experts
Combined with the wearables package to minimise smartphone usage and empower field workers to work in a truly hands-free environment

Benefits

提高首次固定费率

See what field workers see - in real-time. 支持 them during service execution. Add remote experts simply via drag and drop or external experts via SMS.

Capitalise on field intervention

Upload and store time stamped and localised photos and videos whilst on a site survey, or send proof-of-operation to the 彩虹 cloud platform.

有效地沟通

Use 安全 enterprise platform to streamline communication and collaboration across field worker teams and remote experts.

客户参考

彩虹 SARP Groupe Alcatel-Lucent Enterprise 远程视觉辅助 to optimise customer service

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Videos

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远程视觉辅助 by Alcatel-Lucent Enterprise

远程视觉辅助 optimizes operations, lowers costs and improves time-to-resolution

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远程视觉辅助 empowers field workers